Postage and Packing

For deliveries within Germany we charge a flat rate of EUR 8,50 per order. The postage and packing flat rate shall only be charged once even if the delivery is made in several partial deliveries.

Postage and packing is free for orders with a value over €90.00 sent to destinations in Germany.

If paying cash on delivery there is an additional charge of EUR 6.30.

In the case of delivery to countries other than Germany additional taxes, customs duty and other costs may arise, which are not taken into account in the prices stated. These must be paid by the purchaser.

Terms of Delivery

The delivery of the ordered goods usually takes place 2-4 working days after receipt of your order.

If not all products are on stock partial deliveries can be made at the request of the purchaser.

If the ordered product is not available because it has not been delivered to us by our suppliers through no fault of our own, Medvet can withdraw from the contract. In this case Medvet shall inform the purchaser immediately and suggest the delivery of a comparable product if appropriate. If no comparable product is available or the purchaser does not wish to have a comparable product delivered then Medvet shall refund the purchaser any payments already made, if applicable.